Introduction to Our Privacy Commitment

At Happy Cakes, we are deeply committed to protecting your privacy and ensuring the security of your personal details. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when you visit our website or interact with our services. We believe in transparency and want you to be fully informed about our data practices. By using our website and services, you consent to the practices described in this policy.

Information We Collect

We collect various types of information to provide and improve our confectionery products and services. The information we collect may include:

• Personal Identification Details: When you place an order, create an account, or contact us, we may collect your name, address, phone number, and email address. This information is essential for order fulfillment, delivery, and customer communication.
• Order Information: Details related to your confectionery orders, including product selections, customization requests, and delivery instructions.
• Communication Data: Records of your correspondence with us, such as emails, chat messages, or phone call summaries, to help us provide better customer support and address your inquiries effectively.
• Technical Data: Information about your device and Browse activity, such as your IP address, browser type, operating system, and pages viewed. This data helps us understand how our website is used and how we can improve its performance.

How We Use Your Information

The information we collect is used for various legitimate business purposes, including:

• Order Processing and Fulfillment: To process your orders for confectionery products, manage deliveries, and ensure you receive your items as expected.
• Customer Service: To respond to your inquiries, provide support, and resolve any issues you may encounter with your orders or our services.
• Account Management: To manage your user account, provide access to your order history, and personalize your experience on our website.
• Website Improvement: To analyze website usage patterns, identify areas for improvement, and enhance the functionality and user-friendliness of our online platform.
• Communication: To send you order confirmations, delivery updates, and, if you opt-in, newsletters or promotional messages about our new confectionery products, special offers, and events. You can opt out of marketing communications at any time.
• Security and Fraud Prevention: To protect our website and users from fraudulent activities, unauthorized access, and other security threats.

Sharing Your Information

We value your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with trusted third parties only when necessary to provide our services, and always under strict confidentiality agreements:

• Service Providers: We may share data with third-party service providers who assist us with essential business functions, such as payment processing, delivery services, website hosting, and analytics. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Data Security

We implement a range of robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Using secure servers and encryption technologies (SSL/TLS) for data transmission.
• Regularly reviewing our data collection, storage, and processing practices to ensure security.
• Restricting access to personal information to only those employees, contractors, and agents who need to know that information to process it for us and who are subject to strict contractual confidentiality obligations.
• Implementing physical, electronic, and procedural safeguards to protect your information.

While we strive to protect your personal information, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Your Choices and Rights

You have certain rights regarding your personal information:

• Access and Correction: You have the right to access and update the personal information we hold about you. If you have an account with us, you can typically do this through your account settings.
• Opt-Out of Marketing: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.
• Data Deletion: In certain circumstances, you may request that we delete your personal information. Please note that we may need to retain some information for legal or legitimate business purposes.
• Questions and Concerns: If you have any questions or concerns about our privacy practices, please do not hesitate to contact us.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, data practices, or legal requirements. Any revisions will be posted on this page, and the "Last Updated" date at the top of the policy will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the information provided in the "Contact Us" section of our website. Your privacy is paramount to us, and we are here to address any queries you may have.